HumanClick makes it
easy for you to interact in real time with visitors to your
site with live customer service. Here is how it works:
HumanClick
System Overview
Our live customer service system is designed as an independent
service so that you won't have to install or run any software
on your server. Therefore your site can be hosted with any site
hosting services provider.
Site
Operators
Once you are registered as an operator, HumanClick will
be activated every time you connect to the internet. By default,
the HumanClick application is minimized and provides you with
an audio/visual alert as visitors browse into your site or when
they ask to chat with you. Using the operator window you will
receive a real-time view of visitor's profiles including information
such as their host name, pages viewed, length of visit, etc.
At any point during a visit to your site you may, in one click,
open a chat request on the visitor's screen and offer him assistance
for live customer service.
Visitors
Visitors to a HumanClick enabled web site will be able to initiate
a chat request by clicking on a button which is embedded in
your site's pages during installation. Upon clicking this button,
a chat window opens on the visitor's browser, and the site operator
will receive a "request to chat" alert for live customer
service.
In
some cases the site operator may want to be proactive and
offer live customer service to a visitor in your site. In
this case the visitor will see a pop-up screen letting him
know that there is someone on-line waiting to assist him.
